Fire Communications Operator

About the role

The City of Mississauga is seeking a dedicated Fire Communications Operator to join its emergency dispatch team. Working under the supervision of a Communications Officer, you will be the first point of contact for 911 and other fire‑related emergency calls, ensuring rapid and accurate response.

Key responsibilities

• Receive fire alarms and answer 911 calls using telephone and computerized dispatch equipment.
• Maintain continuous radio contact with fire service vehicles during emergencies and routine activities.
• Perform system tests, record dispatch activities, and complete related communications functions.
• Provide shift coverage across evening/night (5 pm‑7 am), day (7 am‑5 pm), weekends and holidays.
• Execute additional duties as assigned by supervisory staff.

Required profile

• Ability to interact calmly and effectively with the public in high‑stress situations.
• Clear English communication and comprehension skills.
• High school diploma or equivalent; post‑secondary emergency services dispatch training is an asset.
• Emergency communications experience or related education is an asset.
• Proven keyboarding speed of at least 40 wpm with high accuracy.
• Capacity to multi‑task and manage simultaneous calls.
• Successful completion of a Level 3 Vulnerable Check at the candidate’s expense.

Required skills

• Keyboarding (minimum 40 wpm).
• APCO Public Safety Telecommunicator 1 certification (7th Ed., Canada).
• NFPA 1061 certification.
• Operation of computerized dispatch equipment.
• Radio communication with fire service vehicles.

What we offer

• Permanent full‑time position with a competitive salary range of $80,138‑$114,483 CAD per year.
• Shift work schedule providing flexibility and overtime opportunities.
• Comprehensive benefits and opportunities for professional development within the City’s emergency services.