Field Service Technician - Professional Equipment

About the role

Miele is hiring a Field Service Technician in Edmonton to diagnose, repair and maintain Miele Professional equipment at customer sites such as hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities and other commercial and institutional facilities. The technician works independently on service calls and travels regularly within the local area.

Key responsibilities

• Complete service calls by performing repairs, inspections, testing and preventive maintenance, with accurate documentation and measurement protocols.
• Order replacement parts and keep accurate service records using company systems.
• Read and interpret electrical schematics, wiring diagrams, service manuals and technical documentation to diagnose and fix equipment.
• Maintain company vehicles, tools, test equipment, computers and other assets safely and professionally.
• Build customer relationships through clear communication and technical guidance, and support the Professional Division with special projects.
• Collaborate with team members and travel locally regularly, occasionally domestically or internationally.

Required profile

• Technical diploma, trade certification or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical or a related field.
• 3-5 years of field service experience installing, maintaining, troubleshooting and repairing appliances, commercial, laboratory, medical or industrial equipment.
• Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently.
• Excellent verbal and written communication skills with a customer service focus, and commitment to safety and quality.
• Valid driver's license and willingness to travel to customer sites.

Required skills

• Reading electrical schematics, wiring diagrams, mechanical drawings and technical documentation.
• Proficiency with diagnostic equipment, electrical test instruments and computer-based service software.
• Problem-solving, organization and time management, able to handle multiple service calls.

The salary range is $75,000 to $85,000 per year; the exact offer depends on education, experience, skills and market data.