Field Service Technician – Mining & Materials

About the role

ABB's Mining & Materials service team in Sudbury, Ontario is looking for a Field Service Technician. The role executes service work according to work instructions and ABB quality and safety guidelines, planning and carrying out service to customer orders and expectations while retaining customers through clear communication of timelines and expectations. The work model is onsite, with about 50% surface and 50% underground travel.

Key responsibilities

• Execute field service safely, efficiently and within agreed timelines, quality standards and customer requirements.
• Provide an outstanding customer experience through clear communication, responsiveness and a strong sense of urgency.
• Identify ways to improve customer operations and share service growth opportunities with ABB account teams.
• Troubleshoot and resolve technical issues through remote and on-site support for certified products.
• Plan service activities by securing materials, parts, tools and equipment for a first-time-right outcome.
• Recommend corrective and preventive actions, improve work processes and prepare accurate service documentation and customer reports.
• Promote ABB's safety culture, report hazards, mentor junior technicians and engineers, provide technical guidance and deliver training when required.

Required profile

• Bachelor's degree in Electrical Engineering, Mechanical Engineering or a related technical discipline.
• Hands-on experience servicing, maintaining, commissioning and repairing medium-voltage equipment and other industrial systems.
• Demonstrated mechanical aptitude, problem-solving skills and ability to support complex industrial equipment in the field.
• Excellent English communication skills, valid driver's license and passport, and willingness to travel extensively to customer sites (60-70%). French is a strong asset.

Required skills

• Strong technical knowledge of industrial automation, software applications and control systems.
• Experience with ABB MV/LV drives, PLCs and DCS systems is an asset.

What we offer

• Base salary expected between $67,500 and $99,000 annually, depending on qualifications and experience, and bonus eligibility.
• A supportive team environment with opportunities to lead, grow and make a real impact.