Field Service Representative - Diagnostic Imaging

About the role

The Field Service Representative delivers high-quality, timely service and repairs for Diagnostic Imaging systems, working with hospitals and clinics across Newfoundland and Labrador. The role is based in Newfoundland and may involve travel to remote hospitals and clinics in New Brunswick, PEI and Nova Scotia, sometimes overnight, and travel to the USA for training at the healthcare institute.

Key responsibilities

• Provide direct technical service on installed equipment, including preventative and remedial service, installation, calibration and documentation.
• Support customers outside normal business hours and handle emergency, remedial and preventative service calls.
• Analyze service history, maintain service logs, repair parts cycle times and customer service records.
• Maintain tools and test equipment and ensure compliance with quality management and health and safety requirements.
• Use the escalation process and root cause analysis to resolve service issues.
• Take part in sales opportunities such as contract renewals and revenue programs.
• Build an advisory relationship with assigned hospitals and liaise with the local Field Customer Team, Technical Account Manager and Account Manager.

Required profile

• Technical diploma in electronics engineering or equivalent experience or training.
• Valid Canadian driver's license and eligibility for international travel, including to the USA; a valid Canadian passport is needed for cross-border travel.
• Fluency in English; French is an asset.
• Ability to lift up to 35 lbs and perform physical tasks, and availability for after-hours or rotating on-call work.
• Must pass a standard background check, including a post-offer drug test, and comply with customer access policies.

Required skills

• Technical and troubleshooting skills, with excellent written and verbal communication.
• Experience with web applications and the Microsoft suite.
• Preferred: experience servicing GE Healthcare equipment, multi-vendor equipment, diagnostic imaging in multiple modalities, or life support/biomedical equipment.