Family Service Worker

About the role

The Family Service Worker provides direct support to families within the community, coordinating services and ensuring client needs are met. This role involves both administrative and frontline responsibilities in a community agency setting.

Key responsibilities

• Prepare reports or case histories and conduct social research.
• Supervise a team of 5‑10 support staff and perform administrative tasks.
• Develop, coordinate and implement delivery of specific community services.
• Resolve conflict situations and liaise with other social‑service agencies and health‑care providers.
• Maintain accurate documentation and ensure compliance with agency policies.

Required profile

• 2–3 years of experience in community service or a related field.
• Supervisory experience overseeing 5‑10 staff members.
• First Aid Certificate.
• Strong oral and written communication skills.
• Ability to work accurately, demonstrate sound judgement and uphold client‑focused values and ethics.
• Crisis‑intervention counselling experience.

What we offer

• Dental, health care and vision care plans.
• Group insurance, life insurance and RRSP matching.
• Paid time off, including volunteering or personal days.
• Learning and training opportunities paid by the employer.
• On‑site recreation activities and team‑building events.