Enterprise Services (ES) Engagement Manager

About the role

Siemens Healthineers is looking for an Enterprise Services (ES) Engagement Manager to lead the execution of the Trillium Health Partners MES agreement and the medical equipment, clinical-service and operational projects within it. This is not an IT role: it focuses on managed equipment services, diagnostic imaging and biomedical equipment, healthcare operations and customer engagement. The manager owns the customer relationship and ensures the program meets customer satisfaction, operational effectiveness, quality, profitability and agreed deliverables and revenue targets.

Key responsibilities

• Lead the successful execution of the Trillium Health Partners MES agreement and its medical equipment, clinical-service and operational projects.
• Own the customer relationship and drive customer satisfaction, operational effectiveness, quality, profitability and agreed deliverables and revenue targets.
• Identify opportunities to use the Siemens Healthineers business portfolio and services to help clients improve quality of care and reduce costs.
• Deliver a first-class Managed Equipment Service in line with contract terms, customer needs and Siemens core values, meeting key performance indicators and maximizing financial performance.
• Work with local internal contacts (Head of Operations for Canada, Commercial Project Manager, ES Service Manager, MES team) and external contacts (clinicians, hospital staff and management, suppliers).
• Be supported by two Customer Care Coordinators.

Required profile

• Completed project and program management qualifications, including a current PMP designation, supported by more than seven years of experience delivering projects and programs in a medical equipment or hospital environment.
• Proven ability to manage large-scale, complex, multi-year programs and projects, including those valued at more than $100 million.
• Significant experience in customer-facing healthcare project, program, business or operational delivery roles; experience limited to IT projects, software implementation, IT infrastructure or IT service management does not meet the core requirements.
• Experience managing cross-functional clinical, technical, operational and commercial teams.
• Knowledge of diagnostic imaging equipment, biomedical equipment and healthcare technology management; previous experience managing the service of both is an asset.
• Good commercial and financial awareness, and familiarity with Siemens Healthineers processes and systems is preferred.
• Management experience in a multi-site role and contract-managed service experience are beneficial.

Required skills

• Program and project management, including creating program dashboards and reports for stakeholder engagement, equipment delivery, operational readiness and project governance.
• Digital tools and data analytics to support equipment planning, program governance and delivery.
• Excellent English, with strong presentation and customer-facing skills.
• Vendor credentialing requirements apply for access to client sites.

What we offer

• Expected compensation of $103,500 - $147,500, depending on geography, market, skills, education and experience.
• Flexible benefits plan, Defined Contribution pension plan and RRSP matching contributions.
• Paid time off including vacation, company holidays, sick leave and parental leave (subject to eligibility).