Desktop Support Technician

About the role

CGI is seeking a motivated Desktop Support Technician to join its GTO Canada End User Services team. You will work in a modern office environment, providing innovative solutions to complex technical problems for internal and external clients.

Key responsibilities

• Install, diagnose, repair, maintain, and upgrade PC and laptop equipment.
• Image workstations for new deployments and configure hardware such as printers, servers, network devices, and mobile devices.
• Provide end‑user assistance, troubleshoot issues promptly, and resolve tickets using a ticketing system (Remedy ITSM is a plus).
• Document procedures, track problems, and escalate unresolved issues to higher support levels.

Required profile

• Experience in corporate deskside support with the ability to work independently.
• Strong problem‑solving skills and attention to detail.
• Effective communication with internal and external support teams.

Required skills

• Windows 10
• macOS
• Office 365
• Desktop and laptop hardware configuration
• Printers, servers, networking, and mobile device troubleshooting
• Imaging workstations for deployment
• Ticketing systems (Remedy ITSM experience is an asset)

What we offer

• Competitive salary range of $50,000–$85,000 CAD (not publicly displayed)
• Opportunity to work in a state‑of‑the‑art building in Canada
• Access to the latest desktop technologies and collaborative work environment