Designated Sales Associate – Luxury Retail (Roger Vivier)

About the role

The Designated Sales Associate (DSA) for Roger Vivier will build lasting relationships with clients, drive brand sales, and achieve personal and brand targets within Holt Renfrew’s luxury environment.

Key responsibilities

• Deliver extraordinary, personalized service to every customer.
• Exceed personal and brand sales and service goals.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the store team.
• Maintain strong relationships with buyers, vendors, and selling managers.
• Identify marketing opportunities, execute events, and provide assortment recommendations.
• Attend all product‑knowledge and vendor training sessions.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate regularly with clients via phone, email, and mail about events, requests, and follow‑ups.
• Resolve customer service issues and collaborate with management on escalations.
• Adhere to health, safety, privacy, and cyber‑security policies.

Required profile

• High school diploma.
• Minimum two years of experience in a commission‑based sales environment.
• Proven ability to exceed sales targets.
• Strong teamwork and collaboration skills.
• Ability to thrive in a fast‑paced, multi‑tasking environment with minimal supervision.
• Flexible schedule including nights, weekends, and holidays.
• Prior luxury retail experience preferred.
• Fully bilingual in French and English.

Required skills

What we offer

• Commission‑based compensation tied to personal and brand sales performance.
• Competitive total compensation package.
• Generous employee discount.
• Pension, health and dental benefits.
• Tuition assistance and continuous learning opportunities.