Customer Support Operations Manager – Remote, $50/hr

About the role

We are looking for a Customer Support Operations Manager to evaluate AI‑generated responses and improve our support documentation. This remote, project‑based role offers a flexible schedule and an hourly rate of $43‑$50.

Key responsibilities

• Assess AI‑generated customer support responses and service documentation for clarity and accuracy.
• Review service level agreements, escalation records, support tickets, and knowledge‑base articles.
• Evaluate AI understanding of troubleshooting workflows and customer communication processes.
• Provide structured feedback to enhance AI performance in customer success and support operations.

Required profile

• Experience in customer success, technical support, or customer operations at a SaaS or technology company.
• Strong familiarity with support workflows, escalation handling, and troubleshooting documentation.
• Ability to recognize high‑quality customer communication and service practices.
• Analytical thinking and strong document‑interpretation skills.
• Excellent written communication and attention to detail.
• Comfortable working independently in a remote environment.

Required skills