Customer Support Coordinator – Remote (Canada)

About the role

Maple is looking for Customer Support Coordinators to be the first point of contact for patients, providers and prospective customers. You will handle a high volume of live‑chat and email conversations, helping users navigate the platform, resolve issues and receive clear support.

Key responsibilities

• Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers.
• Troubleshoot common platform issues by following established workflows and guiding users through step‑by‑step solutions.
• Identify and route escalations to the appropriate internal team quickly.
• Manage a high volume of conversations while maintaining attention to detail and quality.

Required profile

• Experience in a customer‑facing role such as retail, hospitality, call centre or administrative support.
• Ability to juggle multiple priorities, stay organized and remain detail‑oriented.
• Clear, professional communication skills, especially in high‑volume interactions.
• Calm and focused under pressure, with a strong sense of ownership.

Required skills

• macOS operating system.
• Google Workspace (Docs, Sheets, Gmail).
• Slack.
• Live‑chat or ticketing tools (Intercom, Zendesk, Freshdesk).
• AI productivity tools (ChatGPT, Claude, Gemini).

What we offer

• Comprehensive health coverage (medical, dental, life insurance) and 24/7 access to healthcare for you and your family.
• Flexible benefits budget for professional development, wellness or retirement savings.
• Health days, destination days and a group retirement savings plan.
• Remote work from anywhere in Canada with shift‑based evenings and weekends.