Customer Success & Product Specialist

About the role

The Customer Success & Product Specialist will act as a trusted advisor for Mastercard’s Business & Market Intelligence (B&MI) product suite. You will guide customers through onboarding, adoption, and ongoing use of analytics solutions, ensuring they extract actionable insights and achieve measurable business value.

Key responsibilities

• Lead customer onboarding and training for Mastercard data and analytics products.
• Drive product adoption by demonstrating value and best‑practice use cases.
• Collaborate with internal product, consulting, and data teams to resolve issues and enhance the solution.
• Monitor customer health, address concerns promptly, and work to reduce churn.
• Identify expansion opportunities and communicate them to sales and product teams.
• Provide feedback to product managers to influence roadmap based on customer insights.

Required profile

• Strong communication and relationship‑building skills.
• Experience working with enterprise customers in a consulting or advisory capacity.
• Ability to translate complex data concepts into clear business outcomes.
• Proactive problem‑solver with a customer‑first mindset.

Required skills

What we offer

• Opportunity to work with cutting‑edge payment and analytics technologies.
• Collaborative, inclusive culture that values diversity.
• Access to Mastercard’s global network and professional development resources.