Customer Service Representative – Service Coordinator

About the role

We are looking for an organized, customer‑focused representative to support Fountainhead Mechanical’s plumbing and HVAC service team. You will be the first point of contact for customers, manage service requests and schedule technicians, ensuring smooth communication between field staff and clients.

Key responsibilities

• Answer incoming calls, gather customer and service information, and direct inquiries to the appropriate department.
• Schedule service appointments and return visits by phone and email, coordinating technician schedules and dispatch.
• Monitor a shared email inbox, respond to inquiries, and forward messages to the relevant department.
• Create service calls, maintain accurate customer records, and coordinate domestic water and heating system shutdowns.
• Keep customers informed about service call status, scheduling changes, and assist with additional administrative duties as required.

Required profile

• Experience in customer service, service coordination, dispatching, or appointment scheduling.
• At least one year of customer service experience in the plumbing or HVAC industry.

Required skills

• Strong verbal and written communication skills in English.
• Good organizational skills and attention to detail.

What we offer

• Dental care
• On‑site parking
• Vision care
• Wellness program