Customer Service Representative (Part‑time/Full‑time)

About the role

Newfoundland Puffin Co. is looking for a friendly, reliable, and customer‑focused Customer Service Representative to join our team. The ideal candidate enjoys working with people, has a positive attitude, and can deliver excellent service in a fun retail environment.

Key responsibilities

• Provide friendly and knowledgeable customer service.
• Help customers choose products based on their needs.
• Operate the cash register and process transactions.
• Restock and organize merchandise.
• Maintain a clean, organized, and welcoming store.
• Answer customer questions about products.
• Follow all store policies and age‑verification requirements.
• Assist with opening and closing duties.
• Work as part of a team to keep the store running smoothly.

Required profile

• Previous retail or customer service experience is an asset.
• Vape/product knowledge is required.
• Friendly, outgoing, and comfortable speaking with customers.
• Reliable and dependable.
• Strong communication skills.
• Able to work independently and as part of a team.
• Comfortable working evenings and weekends.
• Legally eligible to work in Canada.
• Meet legal age requirements for selling age‑restricted products.