Customer Service Representative

About the role

U-Haul is looking for friendly, motivated Customer Service Representatives in Ottawa to work as part of a supportive team and be the face of the company's service. The role helps customers on their journeys by inspecting and maintaining equipment and using up-to-date technology to dispatch and return equipment. On-the-job education is offered.

Key responsibilities

• Assist customers inside and outside a U-Haul centre with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers, and clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring, and fill propane (certification offered after employment).
• Drive a forklift (certification offered after employment).
• Take part in ongoing U-Haul education through U-Haul University.

Required profile

• Valid driver's licence and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to handle moderate physical demands, including moving equipment of at least 50 lbs and working around moving parts or machines.
• Must be legally authorized to work in Canada; employer sponsorship is not available.

What we offer

• Pay of $17.60 to $18.60 per hour, with a $100 hiring bonus and a $300 bonus for completing the 1-2-3 Punch certification program.
• Paid holidays, vacation and sick days, career stability and opportunities for advancement.
• Gym reimbursement, complete benefit plan, RRSP payroll deduction and deferred profit-sharing plans, if eligible.
• On-the-job training, wellness programs, discounts on Apple products, Dell computers and hotels, and a no-nicotine hiring policy.