Customer Service Representative

About the role

U-Haul is looking for friendly, motivated Customer Service Representatives in St. Catharines, Ontario. You will work as part of a supportive team to be the face of the company's service, helping customers on their journeys by inspecting and maintaining equipment and using up-to-date technology to dispatch and return equipment. On-the-job education is offered.

Key responsibilities

• Assist customers inside and outside a U-Haul centre with products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers about products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Take part in ongoing U-Haul education through U-Haul University

Required profile

• Valid driver's licence and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to handle moderate physical demands, including moving equipment of at least 50 lbs and working around moving parts or machines
• Must be legally authorized to work in Canada; employer sponsorship is not available

What we offer

• Pay of $17.60 to $18.60 per hour
• Hiring bonus of $100 and a $300 cash bonus after completing the 1-2-3 Punch certification program
• Paid holidays, vacation and sick days, if eligible
• Gym reimbursement program, if eligible
• Complete benefit plan, RRSP payroll deduction plan and deferred profit-sharing plan, if eligible
• On-the-job training, career stability and opportunities for advancement
• Wellness programs, discounts on Apple products, Dell computers and hotels, and a nicotine-free workplace policy