Customer Service Representative – In‑Person (Toronto)

About the role

Hype Events is looking for a Customer Service Representative to join its Toronto team. The role is focused on face‑to‑face client interactions, managing existing accounts and supporting growth and retention of client brands.

Key responsibilities

• Represent client brands during in‑person customer interactions, delivering high‑quality service.
• Maintain and nurture existing customer accounts to ensure satisfaction and retention.
• Build professional relationships with customers to encourage long‑term engagement.
• Identify opportunities for account upgrades, additional services, and growth.
• Collaborate with internal teams on client acquisition and ongoing account management.
• Accurately record customer interactions and feedback for continuous improvement.

Required profile

• Strong communication and interpersonal abilities.
• Professional, reliable, and results‑oriented approach.
• Ability to work both independently and as part of a team.
• Experience in customer‑facing environments such as hospitality, retail, or sales (preferred but not required).

Required skills

• Excellent verbal and written communication.
• Customer relationship management.
• Basic proficiency with record‑keeping tools.

What we offer

• Full‑time, on‑site position in Midtown, Toronto.
• Permanent T4 employment.
• Inclusive and diverse workplace.