Customer Service Associate – Portage La Prairie

About the role

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. This role offers the chance to learn, meet people, share ideas and help customers in a friendly, family‑like environment at one of Canada’s most iconic retailers.

Key responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Required profile

• Customer service experience.
• Ability to work shifts (days, evenings, weekends and holidays).
• Approachable and solution‑focused.
• Ability to adapt to challenging situations and make decisions.
• Physical ability to stand/walk for 8 hours and lift/carry items.
• Ability to work in a fast‑paced environment.
• Attention to detail.
• Ability to operate a cash register (asset).

What we offer

• A friendly team.
• Career growth opportunities.
• Profit‑sharing (conditions apply).
• Employee discount.
• Diverse, inclusive and safe working environment.
• Ongoing training and learning.
• Scholarship opportunities.
• Reward and recognition program.
• Group benefit plan (conditions apply).
• On‑site parking.
• Public transportation nearby.
• Community involvement.
• Locally owned business.