Customer Experience Consultant – Campus

About the role

Cisco is looking for a Customer Experience Consultant for its campus in Montreal. The consultant works with customers, sales teams and engineering groups to deliver complete solutions, bridging technical execution and business strategy. The application window is expected to close on 12/02/2026.

Key responsibilities

• Solve technical challenges and lead delivery projects from start to finish
• Create design plans, write automation scripts and build simulations to test system compatibility
• Act as the main point of contact for technical resolution, addressing complex problems quickly
• Mentor team members, share knowledge and give consulting recommendations to help clients through technology transitions
• Standardize methods to improve future delivery across the practice

Required profile

• Bachelor's degree in computer science or equivalent, with 5 to 8 years of relevant experience
• Bilingual fluency in Canadian French and English

Required skills

• Routing protocols (OSPF, BGP), Cisco hardware (Catalyst, ISR/ASR) and network virtualization
• Python, Ansible and REST APIs
• SD-Access, security integration and model-driven telemetry

What we offer

• Starting salary range of $106,700 to $135,400 for new hires in U.S. and/or Canada locations
• Benefits for U.S. employees: medical, dental and vision insurance, 401(k) with matching, paid parental leave, disability and life insurance
• Paid time off: 10 holidays, birthday day off, 16 vacation days for non-exempt employees, 80 hours of sick time
• Annual bonus eligibility for non-sales roles, and performance-based incentive pay for sales employees