Customer Experience Associate

About the role

TD Canada Trust is looking for a friendly and motivated Customer Experience Associate to join its Montreal branch. You will be the front‑line representative who helps customers with everyday banking needs while delivering a positive and personalized experience.

Key responsibilities

• Process deposits, withdrawals, bill payments and other financial transactions in accordance with TD procedures and regulatory standards.
• Identify customer needs, recommend appropriate banking solutions, and refer clients to specialized partners when necessary.
• Address and resolve customer inquiries, escalating complex issues according to established protocols.
• Achieve sales and service targets by promoting relevant products and services.
• Contribute to a diverse, inclusive workplace by supporting team collaboration and personal development.

Required profile

• Strong communication skills and a genuine desire to help customers.
• Ability to follow standardized processes and maintain accuracy under pressure.
• Professional judgment when handling confidential information.
• Commitment to continuous learning and teamwork.

Required skills

What we offer

• Competitive salary range of $44,000 – $55,400 CAD per year.
• Opportunities for growth, skill development, and career progression within TD.
• Supportive, inclusive work environment focused on employee well‑being.