Customer Experience Associate (30 hrs/week)

About the role

As a Customer Experience Associate you will be the welcoming face of our London branch, helping clients achieve their financial goals while delivering a high‑quality, personalized experience.

Key responsibilities

• Act as lobby leader, triaging and assisting customers efficiently.
• Identify and fulfil simple sales opportunities such as opening accounts, processing pre‑approved credit offers and GICs.
• Nurture long‑term relationships with clients through attentive service.
• Introduce and demonstrate mobile and digital banking applications, guiding customers to self‑service options.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Flexible availability to work a 30‑hour weekly schedule.
• Ability to meet target‑based performance goals and contribute to a team environment.
• Eagerness to learn and determination to succeed.

Required skills

• Technical proficiency in promoting and demonstrating digital/self‑service banking platforms.

What we offer

• A forward‑thinking, collaborative workplace within a leading North American bank.
• Clear career pathways and diverse professional‑development opportunities.
• Commitment to community impact and a supportive leadership team.
• Competitive compensation and benefits package.