CRM Associate

About the role

The CRM Associate will optimise our HubSpot CRM, support lead‑generation and marketing campaigns, and conduct research and data collection to drive business initiatives. The role requires a self‑motivated, highly organised professional who thrives in a fast‑paced, collaborative environment.

Key responsibilities

• Administer HubSpot CRM, including workflows, dashboards, reports, validation rules and integrations.
• Drive CRM adoption, improve business processes and manage sales funnels.
• Support and track marketing campaigns, reporting on performance.
• Monitor analytics and prepare reports on marketing and communications effectiveness.
• Research manufacturing companies, collect and verify key data, and enter information accurately into HubSpot or spreadsheets.
• Conduct outbound calls and emails while representing EMC professionally.

Required profile

• 2‑5 years experience in CRM administration (preferably HubSpot), customer service or marketing support.
• Strong computer, typing and data‑entry skills; proficient in Microsoft Office, especially Excel.
• Excellent verbal and written English communication.
• Ability to manage multiple deadlines, prioritize tasks and work independently.
• Legally eligible to work in Canada.

Required skills

• HubSpot CRM
• Microsoft Excel