Constituency Assistant

About the role

The Constituency Assistant will support MP Grant Jackson in delivering client‑focused services to residents of Brandon‑Souris. This full‑time permanent position involves handling casework for a range of federal programs, providing clear information, and ensuring compliance with parliamentary standards.

Key responsibilities

• Conduct interviews with constituents by phone or in person to gather case details.
• Track and complete constituency casework for programs such as Immigration, CRA, CPP/OAS, Passports, Veterans Affairs and other federal services.
• Review applications, supporting documentation and eligibility criteria, then communicate decisions and guidance.
• Maintain accurate case records in electronic databases and ensure privacy and legislative compliance.
• Collaborate with the MP’s office to make decisions that reflect the Member’s priorities.

Required profile

• Secondary school diploma or equivalent combination of education, training and experience.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple tasks and exercise sound judgment.
• Strong attention to detail and professional integrity.
• Willingness to work occasional evenings and weekends.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive salary and vacation/leave provisions.
• Public Service Pension Plan, Health Care Plan and Dental Care Plan.
• Professional development and training opportunities.
• Inclusive and diverse workplace culture.