Conseiller(ère) à la formation – Centre de services de paie

About the role

CGI’s Payroll Services Centre in Montréal is seeking a Training Advisor to deliver high‑quality training to internal and external clients. You will help businesses master payroll and human‑capital solutions while contributing to a supportive, award‑winning workplace.

Key responsibilities

• Design and deliver training on payroll processes, reporting tools, Record of Employment, and HR modules.
• Apply instructional design models and adult‑learning theories to create blended learning programs.
• Develop and validate training materials such as presentations, participant guides, trainer guides, and procedures.
• Maintain training databases, update content for new system releases, and monitor emerging functionalities.
• Assess training quality through surveys, call monitoring, and performance analysis.
• Identify training needs, support internal initiatives, and provide application assistance to advisors.
• Perform related administrative tasks.

Required profile

• College or university education in education, andragogy, HR, accounting, or a related field.
• Minimum three years of experience in training, skills development, payroll, or a similar area.
• Strong consulting, analytical, and organizational abilities.
• Excellent written and verbal communication in French and English.
• Creative mindset with the ability to manage multiple projects.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Learning Management System (LMS) proficiency
• Knowledge of Nethris payroll system (or similar)
• Knowledge of EmployeurD payroll system (or similar)

What we offer

• Career development plan with numerous advancement opportunities.
• Location away from downtown traffic, with public transport and parking nearby.
• High client satisfaction and rewarding relationships.
• Recognition as a Great Place to Work, one of the most enjoyable workplaces in Canada.