Beauty Advisor

About the role

Join Holt Renfrew’s luxury beauty team as a Beauty Advisor, delivering exceptional service and building lasting client relationships in a fashion‑driven environment.

Key responsibilities

• Provide extraordinary customer service and consistently exceed sales and service targets.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the store team and maintain strong vendor and buyer relationships.
• Identify marketing opportunities, execute events, and recommend assortments to drive brand sales.
• Attend all product‑knowledge and vendor training sessions.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate with personal clients via phone, email, and other electronic methods for events, requests, and follow‑ups.
• Resolve customer service issues in partnership with selling management.

Required profile

• High school diploma.
• Proven ability to exceed sales targets.
• Minimum two years experience in a commission‑based sales environment.
• Collaborative, fast‑paced, multi‑tasking mindset with minimal supervision.
• Flexible schedule including nights, weekends, and holidays.
• Make‑up artistry or aesthetics certification may be required for certain brands.
• Prior luxury retail experience preferred.

Required skills

What we offer

• Competitive total compensation with commission.
• Generous employee discount, pension, health & dental benefits.
• Tuition assistance and continuous learning opportunities.