Assistant Manager – Retail Operations

About the role

The Assistant Manager will support daily store operations at Langstaff Dry Cleaners in Vaughan, Ontario. This full‑time, on‑site position ensures smooth front‑of‑house service, accurate order handling, and a welcoming environment for every customer.

Key responsibilities

• Oversee front‑of‑house activities, including order intake, pickup, and payment processing.
• Coordinate staff schedules, train team members on service standards, and monitor workflow to meet garment turnaround times.
• Handle customer inquiries, resolve concerns, and maintain accurate customer records.
• Maintain cleanliness, safety, and organization of the facility.
• Support inventory management of cleaning supplies and assist with basic sales and operational reporting.

Required profile

• Operational and leadership experience, preferably supervising staff in a retail or service setting.
• Strong customer service and communication abilities.
• Organizational and administrative competence, including cash handling and record keeping.
• Attention to detail with a focus on garment care and workplace safety.
• Ability to stand for long periods, lift light to moderate loads, and work flexible hours, including weekends.
• High school diploma or equivalent; post‑secondary education in business is an asset.

Required skills

• Point‑of‑sale (POS) systems

What we offer

• Full‑time, stable employment in a family‑owned business.
• Opportunities for skill development and advancement within the company.
• A supportive team environment focused on quality and customer satisfaction.