Application Support Specialist – Planning, Permitting, Licensing & By-Law

About the role

Reporting to the Supervisor, Business Applications, the Application Support Specialist – Planning, Permitting, Licensing & By‑law is responsible for managing and supporting the technical architecture, integrations, configurations, and overall system functionality of the Planning, Permitting, Licensing, and By‑law platform. Through project and operational activities, this role requires deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting across multiple support levels.

Key responsibilities

• Provide technical oversight and administration of the Computronix POSSE solution, including configuration, development, security, and optimization.
• Collaborate with internal and external stakeholders to review change requests, develop solution designs, and ensure adherence to policies and best practices.
• Support integration solutions between Computronix POSSE and other enterprise applications such as ERP, CRM, and Document Management systems.
• Define and assign user roles, groups, and permissions to maintain secure access.
• Lead development and implementation tasks identified on project plans, working with Solution and Enterprise Architects.
• Assist in creating standard operating procedures, knowledge articles, and governance policies for application usage.

Required profile

• University degree or college diploma in Computer Science, Information Systems or related field.
• Five+ years of experience in IT technical support, system administration, or enterprise software implementation.
• Extensive hands‑on experience with a Planning, Permitting, Licensing & By‑law platform, including configuration, integrations, troubleshooting and customizations.
• Advanced working knowledge of SQL databases (Oracle, Microsoft SQL Server) and reporting/data‑analytics platforms.
• Familiarity with ERP, GIS, CRM, and HRMS systems and their interactions with planning solutions.
• Strong documentation skills and knowledge of ITIL incident, problem and change management processes.

Required skills

• Computronix POSSE platform administration
• SQL (Oracle, Microsoft SQL Server)
• Reporting and data‑analytics tools
• ERP, GIS, CRM, HRMS integration
• ITIL framework
• Application development lifecycle and change/release management