Administrative Assistant – TH-2 (Canada)

About the role

This position provides essential administrative support to a pension administration team in Canada. You will help ensure smooth daily operations, high‑quality service delivery and effective coordination of client and internal processes. The role is ideal for someone who enjoys managing multiple priorities, improving processes and supporting teams in a structured environment.

Key responsibilities

• Provide daily administrative support to the pension administration team, handling mail, email, faxes and other communications.
• Support training, knowledge‑transfer activities and the implementation of new workflows.
• Manage incoming and outgoing communications and respond to team inquiries promptly.
• Ensure compliance with audit, quality‑control and peer‑review processes.
• Organise and prioritise daily tasks based on team requirements and client deadlines.
• Assist with client invoicing, coordination with external providers, and annual or ad‑hoc projects such as statements, tax documentation and audits.

Required profile

• Strong administrative experience with excellent organisational and time‑management skills.
• Ability to manage multiple priorities, meet tight deadlines and maintain accuracy.
• Excellent communication skills and a collaborative, team‑oriented mindset.
• Initiative‑driven, capable of working independently when required.

Required skills

• Proficiency with Microsoft Word, Excel, Outlook and Teams.
• Familiarity with Google Workspace.
• Experience using Workday (preferred).

What we offer

• Competitive annual salary range of CAD $39,900 – $42,000.
• Flexible work arrangements, including the possibility of remote work based on business needs.
• Opportunities for career advancement and professional development.
• Collaborative and supportive team environment.