Account Representative

About the role

Reporting to the Sales Manager, the Account Representative builds long‑term, trusting relationships with customers. The role focuses on expanding Aurum’s business within the commercial and construction sectors while ensuring a positive customer experience.

Key responsibilities

• Build and maintain strong, long‑lasting client relationships.
• Proactively engage with customers to ensure ongoing satisfaction.
• Deliver solutions on time according to customer needs and objectives.
• Develop new business with existing clients and identify improvement areas to meet sales quotas.
• Generate leads through cold calling and site visits.
• Negotiate contracts and close agreements to maximize profits.
• Achieve agreed‑upon sales targets within the schedule.
• Coordinate sales plans with operations and scheduling departments.
• Maintain accurate data in Salesforce CRM.
• Monitor market and industry trends and suggest improvements.

Required profile

• Minimum 2 years of experience delivering measurable results in an organization.
• 2+ years of account management experience in a service or operations environment.
• Strong sales and negotiation abilities.
• Excellent verbal and written communication skills.

Required skills

• Microsoft Office
• Salesforce CRM

What we offer

• Health care benefits starting day one.
• Paid time off.
• Travel allowance.
• Cell phone data allowance.
• Inclusive workplace that welcomes applicants with disabilities.