Account Manager

About the role

As the primary point of contact for our B2B customers, you will drive satisfaction and support sales growth for Soucy Techno, a leader in rubber recipes and plastic dyes. Your organizational and communication strengths will help you anticipate client needs and contribute to the company’s reputation.

Key responsibilities

• Act as the main liaison for an assigned portfolio of customers.
• Develop and maintain strong, lasting relationships with clients.
• Enter orders, manage quotations, and follow up on all requests.
• Record complaints, track resolutions, and ensure customer satisfaction.
• Collect and analyze sales data, create forecasts, and identify growth opportunities.
• Monitor account performance, prepare reports, and recommend improvements.
• Collaborate with internal teams to address customer inquiries and support continuous‑improvement projects.
• Stay informed on market trends and innovations in the rubber manufacturing sector.

Required profile

• Bilingual in French and English.
• Proactive, solution‑oriented attitude with strong stress resilience.
• Effective priority management and teamwork skills.

Required skills

• Office Suite proficiency.
• Experience with Salesforce CRM.
• Experience with SAP ERP.

What we offer

• Flexible work arrangements (flextime, compressed schedule, telecommuting).
• Group insurance and employer‑contributed RRSP.
• Employee and Family Assistance Program with telemedicine access.
• Paid time off for illness, personal or family needs.
• Social activities, career development support, and a safe, healthy workplace.