Work Order Entry Specialist

About the role

Join ALS as a Work Order Entry Specialist and become part of a global team that supports scientific testing and data‑driven insights. You will be responsible for accurately entering client work orders into the system and ensuring all client instructions are followed.

Key responsibilities

• Process and file various paperwork while maintaining inventory of office supplies.
• Enter work‑order data accurately and promptly, following ALS analytical codes and procedures.
• Prepare source data for computer entry, prioritize entries, and review output for accuracy.
• Follow up on “On Hold” work orders and assist with editing or creating CPTs as needed.
• Communicate client inquiries to supervisors or client service personnel and support quality‑improvement initiatives.
• Identify and report internal or external problems to supervisors or managers.
• Observe safety regulations and ALS health‑and‑safety policies.

Required profile

• Professional telephone manner and strong customer focus.
• Detail‑oriented with a commitment to quality and safety.
• Ability to work independently or as part of a team and handle high‑volume, time‑critical tasks.
• Intermediate English communication skills, both written and verbal.

Required skills

• Familiarity with WebView.
• Experience using StarLIMS.
• Proficiency with Microsoft Word, Excel, and Outlook.