Web Hosting Customer Experience Specialist - French & English

About the role

As a Customer Experience Specialist at Managed.com, you will provide bilingual support to customers facing web technology issues. You will work remotely, handling inquiries via phone, email, tickets, and live chat, ensuring fast and stress‑free resolutions.

Key responsibilities

• Deliver technical support for website, email, and hosting problems through multiple channels.
• Troubleshoot advanced website and email issues, including WordPress and other CMS platforms.
• Explain DNS settings and web design tools in clear, customer‑friendly language.
• Handle pre‑sales, sales, and billing inquiries as needed and schedule callbacks for follow‑up.

Required profile

• Experience in a technical support or help‑desk role.
• Strong troubleshooting abilities for websites and email systems.
• Excellent written and verbal communication in both English and French.

Required skills

• WordPress
• DNS configuration
• Web hosting platforms

What we offer

• Remote‑first work environment with global team members.
• Competitive pay benchmarked to market rates.
• Opportunities for professional growth and ownership of work.
• Access to AI tools for daily tasks and experimentation.