Visitor Services Representative (Temporary Part‑time)

About the role

The Art Gallery of Ontario is seeking a friendly and detail‑oriented Visitor Services Representative to join its Visitor Services team on a temporary part‑time basis. You will be the first point of contact for guests, providing information, ticketing support, and a warm welcome to ensure an exceptional museum experience.

Key responsibilities

• Greet visitors and answer questions about collections, exhibitions, programs, hours, and admission policies.
• Issue, scan, and collect tickets using the gallery’s ticketing system; handle cash and electronic payments.
• Direct patrons to exhibition spaces, Jackman Hall theatre, audio‑guide stations, and cloakroom as needed.
• Manage school‑group bookings and coordinate group admissions according to the daily schedule.
• Maintain accurate admission records in the computer system.

Required profile

• Minimum 2 years experience in a fast‑paced customer‑service environment.
• At least 1 year experience working in a museum, gallery, or cultural institution.
• Strong verbal communication and public‑relations skills.
• Ability to work flexible weekday, evening, weekend and holiday shifts, including full availability on Saturdays and Sundays.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

What we offer

• Competitive hourly wage ranging from $22.59 to $28.25 CAD.
• Temporary part‑time contract with up to 24 hours per week.
• Opportunity to work in one of North America’s leading art museums.