Visitor Services Assistant – Museums

About the role

The City of Niagara Falls is seeking a Visitor Services Assistant to support front‑of‑house operations across its museum sites. Working under the Head of Customer Service, you will be the first point of contact for visitors, ensuring a welcoming and well‑maintained environment.

Key responsibilities

• Provide in‑person, phone, and electronic customer service and receptionist duties.
• Maintain cleanliness of museum facilities and assist with set‑up for special events.
• Lead group and school curriculum tours, coordinating schedules and logistics.
• Support gift‑shop merchandising, record sales, and manage inventory.
• Process forms, purchase requisitions, and issue permits for facility rentals.
• Prepare financial statements, billings, and cash floats; reconcile accounts.
• Handle mail distribution, order and distribute stationery supplies.
• Schedule and supervise seasonal staff and volunteers, providing training as needed.
• Assist with administrative tasks, data entry, research, and special projects.

Required profile

• College diploma in Museum Studies or a related field.
• Valid Class G driver’s licence.
• Minimum six months of customer‑service experience.
• Strong verbal communication and a service‑oriented attitude.

Required skills

• Proficiency with spreadsheet software.
• Experience using financial software.
• Familiarity with scheduling software.

What we offer

• Permanent full‑time position (35 hours per week).
• Competitive hourly wage ranging from $32.10 to $33.53.
• Opportunity to work in a vibrant cultural environment with a diverse visitor base.
• Union‑represented role (CUPE Local 133).