Transportation Supervisor

About the role

The Transportation Supervisor provides cross-functional dispatch coverage for Toronto West, California, eastbound and local operations. The role coordinates daily transportation activities, driver assignments and shipment delivery, working closely with drivers, customers, warehouse personnel and internal teams. The main focus is maintaining service levels, ensuring safety and compliance, improving operational efficiency and supporting all four dispatch functions.

Key responsibilities

• Coordinate load planning, driver assignments, shipment tracking, pickups and deliveries across all dispatch functions, and optimize driver, truck and third-party carrier resources to meet customer schedules.
• Provide vacation, sick-day and workload coverage, and monitor shipment delays, missed appointments and service exceptions, escalating significant issues to the Transportation Manager.
• Maintain regular communication with drivers, customers, warehouse personnel and internal teams, and support compliance with transportation legislation, company policies and the Transportation Safety Plan, including driver hours, vehicle inspections, maintenance schedules and required documentation.
• Support driver onboarding, coaching and performance improvement to promote safe driving practices.
• Prepare and verify bills of lading, proof of delivery (PODs), customs documentation and cross-border shipping paperwork, and keep shipment records, driver activities and trailer information accurate in TruckMate.
• Track operational KPIs, report delays and exceptions, and support performance reporting and efficiency improvements.
• Handle administrative tasks such as data entry, paperwork, fuel documentation, carrier invoices and shipment follow-ups, and work with the Transportation and Warehouse teams to reduce backlogs and control costs.

Required profile

• 5 years of experience in transportation, dispatch or planning, preferably in a less-than-truckload (LTL) environment.
• Experience coordinating company drivers, owner-operators and third-party carriers is an asset.
• Post-secondary education in Transportation, Logistics, Operations or a related field is preferred.
• Strong organizational, analytical and problem-solving skills, excellent written and verbal communication, and a strong commitment to workplace health and safety and regulatory compliance.

Required skills

• Working knowledge of transportation systems, ideally TruckMate.
• Microsoft Office, particularly Excel, Word and Outlook.

What we offer

• Compensation range of $60,900 to $95,200, with a target base salary of $72,000 to $75,000 for this role.
• Medical, dental and basic life and disability insurance, RRSP matching and paid time off.
• A career path within Lineage with opportunities for greater responsibility and promotion.