Tier 2 Service Desk Technician

About the role

The Tier 2 Service Desk Technician provides the primary point of contact for technical support across a large, complex organization. Working onsite five days a week, you will ensure employees have reliable access to the technology they need to perform their duties efficiently.

Key responsibilities

• Deliver timely technical support to end‑users both onsite and remotely.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Stage, deploy, and reclaim IT equipment such as workstations, printers, and network devices.
• Maintain and repair operating systems, applications, and drivers.
• Guide users on proper use of software, systems, and equipment.
• Perform routine maintenance, system upgrades, and support IT initiatives.
• Participate in an after‑hours rotation to address critical incidents.

Required profile

• 5+ years of experience in IT support or service desk environments.
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus.
• Strong communication, organization, and problem‑solving abilities.

Required skills

• Windows 10
• Office 365
• Active Directory administration
• LAN/WAN networking concepts and troubleshooting
• Cybersecurity best practices
• Data privacy principles
• Hardware and software troubleshooting
• IT equipment deployment and reclamation

What we offer

• Collaborative culture focused on reliability and professional growth.
• Opportunities to work on large‑scale infrastructure projects.
• Commitment to operational excellence, safety, and continuous improvement.