Temporary Call Center Universal Agent – Remote (Canada)

About the role

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via phone, email, and chat. The role involves identifying and resolving customer issues while demonstrating strong service and sales skills. It reports to the Call Center Supervisor, is fully remote, and may convert to a permanent position based on performance.

Key responsibilities

• Identify and handle customer inquiries via phone, email, and chat.
• Demonstrate strong customer service and sales skills to optimize each interaction.
• Alert management of issues requiring escalation and resolve complaints to customer satisfaction.
• Use technology tools to support daily tasks and participate in training sessions.
• Educate customers on Carter’s and OshKosh products to maximize upsell opportunities.
• Maintain accurate documentation of customer interactions and ensure data confidentiality.

Required profile

• At least 6 months of customer service experience.
• Effective written and verbal communication skills.
• Ability to work independently and adhere to a schedule with minimal supervision.
• Call center, retail, or e‑commerce experience is a plus.
• Technical aptitude is a plus.

What we offer

• Equipment provided including laptop, mouse, headset, and an extra monitor.
• 30% employee discount plus additional perks and discount programs.