Technical Support Specialist – Bilingual (English/Spanish)

About the role

Solutions 2 GO is seeking a Technical Support Specialist to provide bilingual (English & Spanish) desktop and network support across multiple sites. You will be the first point of contact for users, handling incidents, service requests, and routine maintenance in a fast‑growing enterprise environment.

Key responsibilities

• Serve as the primary contact for local and regional IT support, assisting users in‑person, via Microsoft Teams, phone, or remote tools.
• Log, track, and resolve incidents, problems, and service requests using the IT Service Desk system.
• Install, configure, update, and maintain desktops, laptops, mobile devices, printers and peripherals.
• Perform hardware and software maintenance, including repairs, updates, and routine checks.
• Maintain the IT asset inventory and support equipment deployment, recovery, and tracking.
• Assist with user onboarding and offboarding, including account creation, password resets, and Active Directory administration.
• Manage user access, permissions, and security configurations in line with company policies.
• Diagnose and resolve basic hardware, software, and network issues to minimize downtime.
• Provide support for VOIP phone systems, anti‑virus software, and workstation applications.

Required profile

• Bilingual proficiency in English and Spanish.
• Strong customer‑service orientation with the ability to follow directions from senior team members.
• Excellent communication skills for both in‑person and remote assistance.
• Ability to work independently and as part of a multi‑site support team.

Required skills

• Desktop and laptop hardware troubleshooting and repair.
• Software installation, configuration, and patch management.
• Active Directory user and group management.
• Microsoft Teams and remote support tools.
• IT Service Desk ticketing systems.
• VOIP phone system administration.
• Network troubleshooting and basic security protocol implementation.
• Anti‑virus software deployment and monitoring.