Team Lead, AV Operations

About the role

The Team Lead, AV Operations provides leadership for classroom audiovisual (AV) technology support services across the Faculty of Medicine’s distributed education environment. You will ensure videoconferencing technologies are operationally ready, consistently supported, and responsive to the needs of learners, faculty, staff, and health‑authority partners.

Key responsibilities

• Lead the AV Operations team and oversee day‑to‑day service delivery across university, hospital, health‑authority, and distributed learning sites.
• Develop and maintain support models, service coverage plans, escalation pathways, operational procedures, training standards, and technical documentation.
• Act as the technical escalation lead for complex AV operational issues, applying advanced technical judgement to ensure service continuity.
• Manage and mentor staff, participate in resource planning, and provide technical leadership for AV product and service lines.
• Collaborate with faculty, staff, and external partners to align AV services with educational objectives.

Required profile

• Proven leadership experience in AV or related technology support environments.
• Strong understanding of distributed education settings and health‑authority collaborations.
• Ability to develop and enforce service standards, procedures, and documentation.
• Excellent problem‑solving skills for complex technical escalations.
• Experience mentoring and managing technical staff.

Required skills

What we offer

• Competitive salary range of $8,305.08 – $12,952.33 CAD per month.
• Commitment to diversity, equity, and inclusion in a world‑class research university.
• Opportunities for professional growth within a leading academic institution.