Specialized Consultant - Travel, Vancouver

About the role

Amex GBT is hiring a Travel Consultant to work onsite at its client's location in Vancouver, BC. The consultant works directly with the client, helping with travel arrangements, meeting client needs and ensuring a seamless, professional travel experience.

Key responsibilities

• Advise and arrange travel for corporate business customers, both individuals and groups
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services
• Book domestic and international business travel (air, road, rail and accommodations) of varying complexity
• Use Global Distribution Systems (GDS) - Galileo
• Ensure compliance with customers' travel policies, service provider policies and regulatory requirements
• Handle special customer requests using positive telephone service techniques
• Coach, mentor and give constructive feedback to teammates to improve service levels

Required profile

• Passion for client service and proactive anticipation of needs
• Strong understanding of the travel industry (business travel, leisure travel or airline reservation background)
• Ability to resolve customer issues quickly and independently, with or without the supplier
• Teamwork and openness to feedback

Required skills

• Native GDS expertise - Galileo
• Professional written and verbal communication
• Attention to detail and integrity in handling personal traveler information

What we offer

• Base salary range of $40,600 to $75,400 depending on scope, complexity and experience
• Flexible benefits including health and welfare insurance, retirement programs, parental leave and adoption assistance
• Weekly travel deals from major providers
• Access to over 20,000 online courses and leadership training

Hours are Monday to Friday, 8am to 4pm PST with a 30-minute break.