Social Media Listening Manager

About the role

The Social Media Listening Manager will lead the monitoring and analysis of brand, competitor and industry conversations across major social platforms. Working remotely from anywhere in Canada, you will translate complex social data into actionable business insights that support marketing, product, and risk teams.

Key responsibilities

• Build, optimize and maintain social listening queries, dashboards and automated alerts using enterprise platforms.
• Monitor real‑time conversations, detect emerging trends, sentiment shifts and reputational risks, and escalate high‑priority issues.
• Deliver weekly and monthly reports on sentiment, share of voice, conversation trends and engagement themes.
• Provide rapid‑turnaround analysis for campaigns, product launches, crises and major events.
• Develop scorecards and insight‑driven reporting for social media initiatives.
• Manage tagging structures, dashboards, alerts and automation within listening tools.
• Maintain documentation, reporting processes and knowledge repositories in SharePoint and OneDrive.
• Participate in an on‑call rotation after onboarding and identify opportunities to improve efficiency and scalability.

Required profile

• 3+ years of hands‑on experience in social listening, social intelligence or digital insights roles.
• Strong analytical and data‑mining capabilities with a proven ability to turn data into clear business recommendations.
• Excellent written and verbal communication skills; ability to work independently in a remote environment.
• Previous experience in financial services or banking is preferred.
• Bilingual in French and English.
• Post‑secondary degree in any discipline.

Required skills

• Sprinklr
• Brandwatch
• Synthesio (or similar enterprise listening tools)
• SharePoint
• OneDrive

What we offer

• 14‑month contract with competitive compensation.
• Fully remote work across Canada.
• Opportunity to influence brand strategy through data‑driven insights.