SMB Account Manager – West Canada (BC, AB, MB/SK)

About the role

Join Square’s Account Management team as an SMB Account Manager focused on the western provinces of Canada. You will partner with small‑ and medium‑size merchants, helping them maximise the value of Square’s integrated payment, commerce and financial services solutions.

Key responsibilities

• Grow and retain a multi‑million‑dollar GPV customer base across BC, AB, MB and SK.
• Identify customer needs and drive cross‑sell and upsell of Square products and features.
• Address customer concerns strategically and ensure a seamless experience.
• Expand the managed accounts program and act as an internal advocate for decision‑makers.
• Collaborate with Sales, Support and Product teams to deliver optimal outcomes.
• Develop product expertise and provide feedback to product managers.

Required profile

• 2‑3 years of experience in sales, account management or a related field.
• Proven ability to discover, close sales opportunities and manage a pipeline.
• Strong interest in business operations and strategy.
• Excellent written and verbal communication skills.
• Passion for how technology can support SMB growth.

Required skills