Shelter Supervisor – Wetaskiwin

About the role

Hope Mission, a Christian non-profit social care agency serving vulnerable people in Alberta since 1929, is hiring a Shelter Supervisor in Wetaskiwin. The role organizes day-to-day shelter operations, implements policies and procedures, and directs intake staff under the guidance of management. It is a full-time position with a 48-hour rotation, subject to operational needs.

Key responsibilities

• Direct and support Intake Staff according to policies and procedures, and lead staff meetings, briefings and debriefings before and after each shift or rotation.
• Make shift-by-shift staffing decisions, including illness coverage and casual workers, and assign staff across reception, 24/7 WEMS, 24/7 Adult, 24/7 Intox and temporary shelters, and assign meal line staffing.
• Coach and mentor frontline staff and Go-To Persons, initiate disciplinary action with management when needed, and moderate and report staff and client grievances.
• Enforce shelter policies, oversee transition programs, take part in intake when required, listen to and pray with clients and staff, and cooperate with other departments.
• Monitor sign-in/out and equipment logs, complete daily, weekly and monthly reports, and help Intake Staff with leave requests, WCB forms and time edits.

Required profile

• Post-secondary education in a related field (social work, human services, ministry or equivalent) is an asset.
• Supervisory or team lead experience, preferably in a shelter, social services or community-based setting.
• Experience working with people experiencing homelessness, addiction or other complex needs.
• Legally entitled to work in Canada on a full-time basis and able to provide a Vulnerable Sector Criminal Record Check.
• Commitment to Hope Mission's mission and values, and a belief that recovery is possible.

Required skills

• Communication and administrative skills.
• Conflict resolution and de-escalation skills.
• Ability to work without direct supervision and strong time management.
• Able to lift 50 lbs (23 kg) unassisted and stand for long periods.

To apply, candidates submit a resume and cover letter with the contact details of at least two professional references; only shortlisted candidates are contacted.