ServiceNow SPM Consultant

About the role

RSM, a global provider of professional services to the middle market, is looking for a ServiceNow Strategic Portfolio Management (SPM) Consultant in Toronto. The consultant acts as a strategic advisor to clients, helping them implement and adopt SPM capabilities so that portfolio visibility, investment planning and resource utilization improve.

Key responsibilities

• Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning and project delivery frameworks.
• Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy.
• Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning and financial management.
• Collaborate with stakeholders to identify dependencies across SPM modules and drive logical implementation sequencing.
• Lead sprint planning, backlog refinement and reviews, and analyze existing portfolio and project management processes to improve governance, prioritization and execution.
• Serve as the main liaison between business stakeholders and technical teams, and drive adoption of standardized demand, project and resource management processes.

Required profile

• 5-7 years of ServiceNow experience, including ServiceNow Administrator certification.
• Hands-on experience implementing and supporting ServiceNow SPM modules.
• Business Analyst or Systems Analyst experience supporting SPM implementations and portfolio management transformations.
• 3-5 years of client-facing consulting or advisory experience with strong stakeholder management.
• 3+ years in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions.

Required skills

• Portfolio management, project delivery lifecycles and resource planning.
• Project governance, demand prioritization and portfolio reporting.
• Financial tracking, budgeting and forecasting in project or portfolio tools.
• Requirements analysis, process mapping and solution design.
• ITIL/ITSM principles and their fit with enterprise portfolio management.
• Preferred: ITIL Foundation, SPM-specific certifications, integration with Jira, Azure DevOps, portfolio prioritization frameworks, CapEx/OpEx tracking, COBIT or Lean Portfolio Management.

What we offer

• Compensation range of $86,500 - $149,600, with eligibility for a discretionary bonus.
• A competitive benefits and compensation package.
• Most roles follow a hybrid workstyle, though some may be virtual or primarily on-site depending on the role.