Service Desk Manager – Integrated Service Centre

About the role

The Integrated Service Centre (ISC) at the University of British Columbia seeks a Service Desk Manager to lead its frontline and advanced support functions across Human Resources, Finance, Payroll, and Student Operations. This role ensures high‑quality, consistent service delivery while driving automation and digital optimisation.

Key responsibilities

• Provide leadership and direction for the ISC Service Desk team.
• Maintain consistent, high‑quality support across HR, Finance, Payroll, and Student Operations.
• Advance service optimisation through automation and digital tools.
• Foster a culture of service excellence, accountability and continuous improvement.
• Align service delivery with ISC and VP Finance & Operations strategic priorities.
• Report to the Service Centre Senior Manager and collaborate with cross‑functional units.

Required profile

• Proven experience managing a service desk or similar support function.
• Strong people‑leadership skills with the ability to develop and motivate teams.
• Understanding of HR, finance, payroll and student service processes.
• Experience implementing automation or digital service tools.
• Ability to align operations with strategic objectives.

Required skills

What we offer

• Competitive salary range of $8,305.08 – $12,952.33 CAD per month.
• Opportunity to work in a globally recognised research university.
• Supportive, diverse and inclusive workplace culture.