Senior ServiceNow Discovery & Service Mapping Engineer

About the role

RBC is hiring a Senior ServiceNow Discovery & Service Mapping Engineer in Toronto. The role designs, implements and optimizes ServiceNow Discovery solutions to automate asset tracking and keep the CMDB accurate, turning raw infrastructure data into actionable insights for incident management and strategic decisions.

Key responsibilities

• Design, configure and deploy ServiceNow Discovery solutions to identify IT assets automatically.
• Troubleshoot discovery issues, fix data inconsistencies and ensure compliance with RBC's IT governance standards.
• Collaborate with stakeholders and support teams so solutions match business objectives.
• Document technical processes, create training materials and mentor junior team members.

Required profile

• 3+ years of hands-on experience with ServiceNow Discovery modules.
• Experience investigating and resolving discovery issues, with working knowledge of UNIX servers, Windows servers, cloud resources and network gear.
• In-depth knowledge of networking (TCP/IP ports, firewalls, protocols, subnetting, virtualization such as Hyper-V and VMware).
• Experience with ITIL v4, especially Configuration Management and SACM.
• Excellent problem-solving, communication and stakeholder management skills.

Required skills

• ServiceNow discovery patterns and scripts, especially PowerShell.
• Nice to have: ServiceNow Event Management, Orchestration or ITOM; cloud platforms (AWS, Azure, GCP) and Kubernetes/Docker; SNMP, SSH, WMI, Splunk, Nagios; Agile/Scrum; ITIL 4 Foundation or CIS Discovery certification.

What we offer

• Total rewards program with bonuses, flexible benefits, competitive pay, commissions and stock where applicable.
• Coaching and development opportunities, and a world-class training program in financial services.
• A dynamic, collaborative team in a regular full-time position (37.5 hours per week).