Senior Manager, Special Accounts Management Unit Operations

About the role

The Senior Manager, Special Accounts Management Unit Operations is accountable for designing, leading, and continuously improving the operational framework, controls, and governance model supporting the Bank’s Special Accounts Management Unit (SAMU). This role provides senior operational leadership across defaulted and high‑risk commercial lending portfolios, ensuring that SAMU operations are scalable, well‑controlled, and aligned with the Bank’s broader credit risk, regulatory, and capital protection objectives.

Key responsibilities

• Lead the design and ongoing refinement of SAMU operational workflows, controls, and reporting frameworks to support effective management of defaulted and higher‑risk commercial lending exposures.
• Provide senior operational oversight across SAMU portfolios, ensuring consistency, accuracy, and scalability in account onboarding, tracking, classification, and remediation processes.
• Establish and maintain governance routines that enable timely escalation, informed decision‑making, and alignment across internal and external stakeholders.
• Oversee complex legal action and enforcement files, setting standards for coordination with external counsel and internal partners.
• Ensure SAMU operational practices support accurate credit classification, impairment recognition, and default reporting in accordance with IFRS 9 and regulatory guidance.
• Identify operational, regulatory, and control risks within SAMU processes and assess downstream impacts to capital, financial reporting, and compliance.
• Own the operational interpretation and implementation of SAMU‑related credit, remedial, and restructuring policies.
• Identify systemic gaps or control weaknesses and lead development of sustainable, long‑term solutions.
• Act as senior operational advisor and escalation point for SAMU operations, supporting senior leadership decision‑making.
• Lead cross‑functional collaboration with Relationship Management, Credit Risk, Legal, Finance, and Operations to align objectives and resolve complex operational issues.

Required profile

• Minimum of 5‑7 years of commercial mortgage lending, credit risk, or restructuring experience.
• Business degree or related discipline, professional designation, or equivalent work experience.
• Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada.
• Proficient credit analysis, financial modeling, and problem‑solving skills.
• Technical understanding of secured lending, commercial real‑estate markets, and end‑to‑end credit processes.
• Developed organizational and time‑management skills with ability to manage competing priorities under tight timelines.
• Demonstrated ability to operate effectively in a fast‑paced, high‑intensity, evolving environment.
• Proven self‑starter who can work independently while exercising sound judgment and accountability.
• Excellent presentation skills and ability to communicate professionally with senior management and stakeholders.
• Proficient in MS Office.