Senior Manager, Plans & Programs - Western Canada

About the role

Aviva Canada's Global Corporate & Specialty (GCS) business unit is looking for a Senior Manager, Plans & Programs based in the Western region. The role is responsible for the profitable growth, underwriting quality and performance of the Plans & Programs portfolio across Western Canada. It combines deep technical expertise with strong commercial acumen, acting as a trusted advisor to brokers, clients and colleagues while leading a team of underwriters.

Key responsibilities

• Manage the profitability, growth, retention and underwriting performance of assigned Programs and Portfolio Solutions businesses, ensuring alignment with underwriting guidelines and delegated authorities.
• Monitor portfolio performance (premium growth, rate adequacy, loss ratios, retention, profitability) and advise on complex underwriting opportunities, manuscript wordings and coverage solutions.
• Oversee underwriting audits, quality reviews and remediation, and support underwriting consistency and governance.
• Lead, coach and mentor a team of underwriters, set performance expectations, support recruitment, onboarding, succession planning and deliver technical training.
• Build and maintain relationships with brokers, clients and program administrators, lead business proposals, run broker stewardship meetings and client presentations, and grow profitable business within appetite and guidelines.
• Support business planning, budgeting and forecasting, and develop and maintain underwriting authority statements.
• Promote a risk management culture, monitor risk exposures, and partner with Claims, Actuarial, Risk Engineering and CTU on underwriting decisions.

Required profile

• University degree or equivalent combination of education and experience.
• CIP designation required.
• 8-10 years of commercial Property & Casualty underwriting experience.
• 2 years minimum of people leadership experience.
• Experience managing Programs, Portfolio Solutions, MGA, Delegated Authority or Specialty business.

Required skills

• Strong understanding of underwriting principles, portfolio management, pricing, coverage analysis and risk selection.
• Proven ability to manage profitable books of business and achieve growth objectives.
• Strong broker relationship management and business development skills.
• Analytical, communication, negotiation and influencing abilities, with the ability to manage competing priorities.

What we offer

• Salary band of $100,000 - $140,000, depending on knowledge, skills, experience and internal equity.
• Rewards package including annual bonus eligibility, retirement savings, share plan, health benefits, personal wellness and volunteer opportunities.
• Professional development education support and career development opportunities.
• Vacation package with the option to buy 5 extra days off per year.
• Employee-driven programs on gender, LGBTQ+, origins, diversity and inclusion, and corporate wellness programs.
• Hybrid flexible work model.