Senior Full Stack Java Engineer - Workforce Management (WFM)

About the role

Miratech, a global IT services and consulting company, is looking for a Senior Full Stack Engineer to join its Workforce Management product stream. The engineer builds enterprise-scale solutions covering forecasting, capacity planning, scheduling, real-time adherence, intraday management and operational reporting in a contact center environment. The role suits someone who can turn complex workforce rules and high-volume operational data into maintainable, auditable software.

Key responsibilities

• Design and implement workforce planning, forecasting, scheduling and optimization capabilities using Java, Spring Boot and domain-driven design.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions and operational reporting.
• Develop responsive workforce applications with TypeScript and React, with accessible workflows for planners, supervisors and employees.
• Design and consume REST APIs with an API-first approach, maintaining OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts and adherence events.
• Integrate WFM with CX platforms, ACD and routing systems, HR systems, payroll, identity services and enterprise data platforms.
• Model data in PostgreSQL and other relational databases, paying attention to integrity, history, time zones and query performance.
• Containerize services and help with cloud-native deployment, configuration management and environment consistency.
• Build and maintain CI/CD pipelines with Jenkins, automated tests and quality gates.
• Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability and reliability.
• Take part in code reviews, technical design sessions, architecture discussions, sprint planning and stakeholder collaboration.

Required profile

• 8+ years of full-stack software development, including ownership of production applications.
• Strong understanding of workforce management concepts such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy and service level management.
• Experience with complex business rules engines, optimization logic, scheduling algorithms or workforce planning workflows.
• Experience integrating WFM with ACD, routing, HR, payroll, CRM or data warehouse platforms.
• Excellent communication skills, including technical documentation and client-facing workshops.

Required skills

• Java and Spring Boot, REST services, security and persistence.
• Frontend with Angular or React, TypeScript, component-based design, state management and modern testing.
• Familiarity with Node.js and SQL, with PostgreSQL or comparable databases.
• Cloud-based and containerized applications; AWS and Amazon Connect preferred.
• Nice to have: Kafka, RabbitMQ, Jenkins, Kubernetes, observability tooling, and AI-assisted development tools.

What we offer

• Health insurance, language courses and a relocation program.
• Certification programs, mentorship, internal mobility and internship opportunities.
• A multicultural, inclusive team with regular social events.