Senior Director, Head, SRE and Production Operations

About the role

RBC is hiring a Senior Director, Head of SRE and Production Operations in Toronto. You will lead the vision, design, development, implementation and support of Site Reliability Engineering solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations. The role drives operational excellence, automated end-to-end observability and continuous reliability improvement across critical enterprise applications, working with teams across many business lines.

Key responsibilities

• Set the vision for SRE product offerings such as monitoring, alerting, machine learning anomaly detection, self-healing and reliability testing, and run engineering practice forums
• Enable automated end-to-end observability across critical CPT applications and drive industry best practices
• Perform production support, including off-hours support, incident and problem management, and maintain system availability and uptime against service levels
• Maintain technology currency through patching, certificate renewal and other maintenance, with a focus on automation
• Drive the SRE strategy, own the roadmap, lead adoption of new technologies and participate in strategic steering groups
• Build a high-performing, diverse team, coach and develop people, manage vendors and contractors, and set individual goals and performance rewards

Required profile

• Minimum 8-12 years of experience leading SRE, production operations or infrastructure engineering teams at scale
• Proven track record managing vendor relationships and cross-functional teams across business units
• Nice to have: payments industry experience

Required skills

• Deep technical expertise in observability, monitoring and incident management platforms
• Cloud platforms, containerization and automation technologies
• Reliability engineering principles, SLOs, SLIs and error budgets
• AI and emerging technologies in operations and reliability (nice to have)

What we offer

• Total Rewards Program with bonuses, flexible benefits, competitive compensation, commissions and stock where applicable
• Coaching and development support, a world-class training program in financial services
• Progressive accountabilities and the chance to build close relationships with clients and stakeholders