Senior Customer Service Coordinator – SAP SD SME

About the role

We are looking for an experienced Senior Customer Service Coordinator who will act as the SAP SD Subject Matter Expert. In this role you will be the primary liaison between strategic customers and internal teams, ensuring accurate order processing, timely delivery, and high‑level issue resolution.

Key responsibilities

• Manage a portfolio of high‑volume, strategic customer accounts and serve as the escalation point for complex inquiries.
• Oversee the full order lifecycle—from receipt through delivery—monitoring inventory, production schedules, and shipment timelines.
• Act as the departmental expert for SAP SD, supporting troubleshooting, system enhancements, testing, and training.
• Analyze service metrics, identify root causes of recurring issues, and lead continuous‑improvement projects.
• Mentor and coach team members, assist with onboarding, and provide functional leadership as needed.

Required profile

• College diploma or university degree in Business, Supply Chain, Operations or a related field (preferred).
• 5‑7+ years of progressive experience in customer service, order management, or account coordination.
• Advanced expertise with SAP SD, including order management, pricing, delivery processing, and customer master data.

Required skills

• SAP SD